Terms and Conditions

You by Katie Last updated: 12 June 2026

These Terms and Conditions apply to the services provided by You by Katie, operated by Kathryn Emslie (ABN 41 784 406 936). They cover our branding and design projects and The Brand Lab.

When you engage us, you also sign a specific agreement for your project or partnership. That signed agreement, together with your proposal and these terms, sets out what we have agreed. If anything in your signed agreement differs from these terms, your signed agreement applies.

Getting started

Work begins once you have accepted your proposal, signed your agreement, and paid the required deposit or first invoice. We will confirm your start date with you.

Fees & Payment

  • Fees for your work are set out in your proposal or agreement.

  • We accept bank transfer (preferred) or credit card. A card processing fee of 1.75% applies to card payments.

  • Invoices are due within 7 days of issue unless we agree otherwise.

  • We are not registered for GST, so no GST applies to our fees.

  • Late payments may incur a fee, and we may pause work until your account is up to date.

  • Deposits and amounts paid for work already underway are non-refundable.

Scope and additional work

The deliverables for your work are set out in your proposal or agreement. Anything outside that scope will be quoted separately and agreed in writing before we begin. We will always talk it through with you first.

Your responsibilities

To keep your work on track, you agree to:

  • Provide the information, content, and materials we need in a timely way.

  • Give clear, consolidated feedback within the timeframes we agree.

  • Make payments according to your agreement.

Delays in feedback or materials may extend your timeline.

Intellectual property

  • You own the final approved deliverables once you have paid for them in full. At that point, intellectual property rights in those deliverables transfer to you for your use.

  • Until payment is complete, we retain all rights to the work, and final files are not released.

  • We retain rights to concepts, drafts, and designs that were not selected, and may use them in our portfolio or adapt them for other work.

  • Any third-party assets, such as fonts, stock images, or icons, are licensed separately, and you are responsible for holding the right licences. We will advise where this applies.

6. Showing your work

Unless we agree otherwise in writing before we begin, you allow us to show the work we create for you in our portfolio, website, social media, and marketing, including describing the project and our approach. If you need the work kept confidential for a period, just let us know in writing.

7. Confidentiality

We both agree to keep each other's confidential information private, including business strategies, financial details, unpublished work, and internal processes.

8. Cancellation and pausing

  • You can end your engagement by letting us know in writing. You remain responsible for work completed up to that point, and deposits and current-period fees are non-refundable.

  • We may pause or end an engagement if payment is overdue, if we cannot get the materials or feedback we need for an extended time, if requested work conflicts with our values or professional standards, or if the working relationship becomes untenable.

9. Branding and design projects

For one-off branding and design projects:

  • Your project includes the deliverables and number of revision rounds set out in your proposal. Minor adjustments within the approved direction count as revisions. New concepts, major directional changes after approval, or added deliverables are new work and are quoted separately.

  • Additional revision rounds beyond those included are charged at the rate set out in your agreement.

  • Payment is usually made as a deposit to reserve your spot and a balance on completion, before final files are released, as set out in your agreement.

10. The Brand Lab

For The Brand Lab creative partnership:

  • The Brand Lab is an ongoing partnership billed by the quarter, aligned to the Australian financial year. You choose the level of support that suits you, as set out on our website and in your agreement.

  • A one-time onboarding fee covers your initial brand audit and setup.

  • You join a quarter at a time with no long-term lock-in. You sign the agreement once, and it stays in place for as long as you are in the Brand Lab. Each quarter is confirmed and invoiced, and nothing is charged automatically.

  • The quarterly fee is non-refundable once a quarter has started. If you are on an instalment plan, the remaining instalments for the current quarter are still payable if you stop part-way through. No future quarters are charged.

  • You can pause between quarters and return when you are ready, subject to availability.

11. Liability

To the extent permitted by law, our total liability for any claim relating to our work is limited to the amount you have paid us for the relevant project or quarter. We are not liable for indirect or consequential loss, lost profits, errors caused by information you provide, or third-party claims arising from your use of the deliverables. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

12. Things outside our control

Neither of us is responsible for delays or failures caused by events beyond reasonable control, such as natural disasters, illness, or service outages. Timelines will be extended by a reasonable period where this happens.

13. If something goes wrong

If a dispute comes up, we both agree to try to sort it out by talking first, then through mediation in Brisbane, Queensland, before taking any further step.

14. General

These terms are governed by the laws of Queensland, Australia.Your signed agreement, proposal, and these terms together form the whole agreement between us.Any changes must be agreed in writing.If part of these terms cannot be enforced, the rest still applies.

Contact

Questions about these terms can be sent to hello@youbykatie.com.